FAQs

How do I get a quote?

Simply fill in our online contact form and we'll get back to you as soon as we can. Alternatively, give us a call on 01432 355046 or email enquiries@tailormade-frames.co.uk (please include plenty of information to allow us to answer your enquiry quickly and accurately).

What are your delivery times?

Our standard delivery will take around 2-3 weeks from the point of order, however, we can get products to you in as little as 5 working days. More info regarding delivery can be found here.

Do you deliver nationwide?

Yes, we offer nationwide delivery and will be included in your quotation. If your project is urgent, we also offer a fast-track service that will get your products to you in 5 working days from the point of order.

What products do you offer?

We specialise in the design and production of Roof Trusses, Attic Trusses, Posi-Joists and Glulam Beams/Purlins. We're also able to supply loose rafter timber and all associated truss clips and hangers. You can shop a selection of our products here.

Can I visit you?

We're always happy for you to visit our offices and manufacturing facilities—this allows us to discuss the project further and walk you through the process in more detail. Please let us know here if you'd like to pay us a visit.

Where is your timber from?

95% of our timber is sourced from Vida, a Swedish company that is heavily-focused on sustainability and ethical practices. For every tree felled, two more are planted, and all forests are managed to eliminate deforestation. You can learn more about the company on their website here.

Can I modify my trusses?

No—any form of modification to our products may impact their structural integrity; this includes cutting, drilling, notching, etc. Please contact us before making any changes to your product and we will be able to advise.

How long can trusses be stored on-site for?

Generally we recommend having your products delivered for the day of installation, or as near as possible. However, if kept off the floor and sheltered from the elements, they can be kept on-site for around two weeks to a month.

Who unloads my products when delivered?

Unfortunately we are unable to assist in the unloading of your products on site. We would recommend hiring the necessary equipment prior to delivery to avoid costly delays.

What is your return policy?

All custom roof trusses and posi joists are non-returnable and non-refundable unless they are faulty. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and provide a refund if necessary.

What are your opening hours?

We're open from 8am until 4:30pm, Monday to Friday.

Do I need a structural engineer to specify my trusses?

No, you do not need a structural engineer. We will design the roof truss and provide you with the necessary structural calculations for building control.

Do you charge for your designs?

No, our designs are free of charge. Please send over any drawings or details you may have and we'll get back to you with an estimate.

Can't find the answer to your question? Contact us here.