Tailor Made Designs Reviews

"Excellent communication, helpful staff fast delivery and brilliant quality. Truly wonderful customer service."

"Could not recommend this company enough. Gareth and the team have been so helpful and the quality and pricing was unbeatable, absolutely brilliant service from start to finish."

"The ordering process was really easy on their website. Trusses were good and very quick manufacturing and delivery to site."

"I have finally got to install my posi joists supplied by tailor made, after their extreme patience over the last 18 months, due to planning issues🙄 the service, help and advice was second to none. With help and advice at the end of the phone whenever I needed it. I would highly recommend using tailormade.👌"

"Used Tailor Made Designs numerous times now on projects I’ve always been extremely happy with all levels of their work from initial introduction to delivery and quality of equipment that has turned up here are just a couple of photos. One is a workshop group and the other one is a triple story loft conversion from the Company."

"Kept me updated from start to finish , very efficient . I had to make a few changes . They did immediately as it was before it went in to production but did not complain . They were spot on price wise , other companies gave ridiculous prices but then said we will match ! No chance ! . So pleased I used them . They gave me a delivery date and time and it turned up exactly that time . Would recommend all day long."

"We are a small construction company based in London, and it is often difficult for us to find larger suppliers willing to work with businesses of our size. Tailor Made Designs, however, approached our project with exceptional professionalism from the very beginning. The scope of work involved supplying a flat roof built with posi-joists and three rooflights, designed to support a green roof. The roof had an irregular shape, with only one corner at a right angle. The TMD advisors asked us for simple dimensions and quickly provided a detailed 3D design along with a full schedule of joists, including their lengths and sizes. They also supplied all the required metalwork (connectors, hangers, etc.). The pricing was very competitive, and the delivery took place exactly as agreed. As an extra nice touch, we even received T-shirts :)"

"Researching roofing options for an outbuilding, I came across Tailor Made Designs via an online search. I was particularly impressed to receive a tailored quote and CAD within 24 hours of calling them - this shows a professionalism and commitment that is so often missing now. Revisions to the design to maximise usable area and storage facilities were no issue, and the products were delivered on time and per the agreed drawings. And the price is comparable or beats the labour of a cut roof. Would definitely use again."

"I am a structural engineer of 50 years standing. I have used Tailor Made and the team for 5 years since starting my own practice. The service I have received on every enquiry with them has been fast, efficient and with deliverable that are exceptional in detail and priced attractively. I have not counted the number of projects of mine that have been executed without difficulty on site it is certainly in double digits."

"Just a quick note to say a big thank you for all your help with the joists for our latest project. The product is fantastic and everyone I have dealt with at Tailor Made has been a pleasure to work with. To turn around such a complex and demanding job to an inexperienced customer like myself in such short order is testament to the professionalism, dedication and expertise of you all. You are a credit to your industry. Thank you for being there."

"I have been dealing with Tailor-Made since 2016. In such time I have received in what I can only say as unparalleled service. No matter the size or scale of project they have always produced on time. I use the Truss and Joist products. Their pricing is fair and the products great and the turnaround to delivery is amazing. The design team always keep you informed on problems or areas which may need attention. When alterations need to be made, these are done with an acceptable professional manner without question. The technical department were always on hand when we were unsure on a connection or layout. I cannot rate this company high enough. Just a great company with great staff. Well done."

"I just wanted to drop you an email to say thanks to you and the team for all your hard work. The people that you work with are awesome and everyone I talked to was more than helpful. I can’t thank the delivery drivers enough for their help they were awesome. Thanks again, I will most certainly recommend you guys. Once again thanks to you for all your help, you’re the main reason I chose Tailor Made."

"Great company to deal with. Tailor Made Designs was able to answer all of my technical queries. Fast delivery date and very happy with my purchase of attic trusses."

"What a fabulous company to work with, all the way through to the delivery driver, the communication was second to none, the product that was delivered was to our spec with no discrepancies. We will definitely be using this company again. Thank you."

"An absolutely great service from beginning to end of process. Far better than your competitors and in constant communication about the design. Always available to speak with. Fantastic customer service.The trusses arrived yesterday and look great. Thank you to Phillip and Simon for getting this all designed and tweaked to what we need."

"Sent a few drawings in, not knowing how good the quote and designs would be. They give you a rafter layout and 3d moving images of the roof. Most companies only give you a quote and number needed, but these are different—full drawings, layout and 3d images on quote stage."

"I wanted to pass on my thanks to your company for a swift and professional service and to the driver who delivered our order today. He couldn't have been more helpful or professional and I greatly appreciated his patience and assistance."

"Better than I ever expected from start to finish. Ordered online using their easy order form. Had a phone call with their specialist to confirm the details. Followed up by plans and drawings. Once confirmed delivery was organised and even the delivery chap was excellent. All in all a top tier experience."

"I have used Tailor made twice now, once on a large commercial building and again lately on a smaller build, I was let down by a competitor and the team at Tailer made stepped in and turned a drawing around within 24 hours and had the trusses delivered within a couple of weeks, great people and top service! And the 3D drawing is a great tool to help visualise your roof design. Recommend highly!!"

"Great service, prompt replies with design alterations and provided additional calcs for some items that were queried by building control. Would definitely use again!"

"They were great from start to finish. Having not used roof trusses on a project before, they were very helpful and gave lots of good advice. Very reasonably priced and delivered in good time too."

"Amazing service. Baz and Philip were extremely helpful. I am a novice self builder, building a family home for the first time. Didn't know that you could even get trussed attic roof. So decided to turn up at the factory to see how does it work. Baz showed me around the factory and explained how everything is made and how it should be put together on site. They redesigned the structure several times without any payment upfront and were not pushy. I would go to them again without hesitation. Really recommend them."

"This team is an absolute pleasure to work with, in this climate we are all very busy, but these guys made time to come up with something very out of the ordinary to help me out with my current project ! Thanks again guys will be looking to use you more in the future, Merry Christmas and all the best for 2024!"

"First time i've used Tailor Made for trusses. Excellent communication from design to delivery (driver was very helpful), product/documents were spot on and a tidy price. Great company to deal with, will be ordering the joists with them soon."

"Fantastic company from initial conversations to 3D models and the service from start to finish and trusses delivered within 5 days once you have confirmed manufacture… highly recommended 👏🏼👏🏼"

"Tailor made Designs really know their stuff they are extremely Helpful and professional company. I was left with a shell of a building after previous builders had been we then find lots of other problems with the previous work which Phill from Tailor made designs was able to get around so the roof trusses fitted correctly.
I now have all the roof trusses fitted correctly and everything fit perfectly I can't recommend this company enough."

"Contacted this company with my plans from the structural engineer and they wasted no time in making a quote and even made a minor improvement to the layout. They kept in touch through the quote process and when I agreed I was happy with everything and paid the incredibly reasonable cost delivery was in less than a week. Overall I was very impressed with Tailor Made Designs and will definitely be considering them for all my timber needs!!"

"First time self builder. Would not hesitate to recommend Tailor Made. Very professional and knowledgeable designer and delivery driver super decent bloke. No issues at all."

"Have used Tailor Made a number of times now and have always found them great. Professional, responsive, high quality solutions with a very quick turn around to delivery at a competitive price. I’ll certainly use them again."

"From 1st enquiry to delivery, communication has been excellent. Joists fitted exactly as per drawing. Would definitely recommend using Tailor Made Designs LTD."

"First time user of Tailor Made Designs and first time placing an order as my own company - being responsible for the dimensions etc! (having installed them before for others, I've never given much thought to the ordering process!) The design team were very responsive to initial queries and super patient with my many questions and me going back with dimensional updates to suit the site constraints and updated / tweaked the design as required (trying to extend off a 100 year old hand cut roof!). Delivery was on time and plenty of updates along the way. We be contacting again in future for other projects for sure."

"From the outset I was very impressed with Tailor Made Designs. They are very professional, prompt to respond to you queries and I got the impression that nothing was too much trouble. Our whole experience was a very good one from start to finish and I would not hesitate to recommend them."

"Really helpful with design, went out of their way to speed up delivery (make sure you confirm the delivery date despite the promise), delivered on time and provided excellent technical information to help the builder."

"Very helpful and the product was swiftly designed and they were helpful to amend delivery times to suit. Can’t fault the delivery driver who was helpful and cheerful. Would definitely use them again."

"Amazing level of service, if only all my build contractors/suppliers were this efficient and helpful! Big thanks Tailor Made..."

"I use Tailor Made for all my building projects. The service is great from the whole team and I wouldn’t use anyone else. As a self employed builder it’s a relief to know that the roof trusses are right every time."

"Tailor made are a great company who we have used for many years. Always a quick turn around on every project and have always been competitive on price. Would highly recommend."

"Brilliant company from design to delivery. Trusses for double garage. I altered design and they changed drawings immediately. Got them to me in a week ! Delivery smack on time . Driver brilliant helped me off load .Paperwork perfect with laminated drawings. Would recommend Tailor Made Designs every time."

"From initial enquiry to delivery the service we received was brilliant. Very professional, precise in the measurements and providing the 3D overview of the locations has been very helpful. We would thoroughly recommend Tailor Made Designs Ltd."

"What a fantastic company to deal with. Great prices and quality of product. 2nd time using Tailor made but will definitely use again."